Support

Email support@jablab.co and we usually reply within two days.

Subscriptions

Apple bills Jab Lab Pro. To cancel or change your plan, open Settings on your iPhone, tap your name, then Subscriptions, then Jab Lab. In the app you can also go to Settings → Manage subscription. For a refund, use reportaproblem.apple.com.

New phone or reinstalled? Tap Restore purchases in Settings.

Scoring says it can’t score my clip

• Prop the phone at chest height, 2–3 metres away, so your whole body is in frame head to feet.
• Face a light source. Dark rooms and bright windows behind you both fail.
• Film at least 15 seconds and throw at least 3 punches.

Keeping your progress

In Settings, tap Save your progress and add an email and password. Sign in with the same details on a new phone.

Deleting your data

In the app, go to Settings → Delete account (or Delete my data). It erases everything on the phone and on our server right away. Or email us and we’ll do it for you.